Terms & Conditions

Terms and Conditions

These terms and conditions are set out on the basis of which you can use our website.

By using www.wedding-waistcoat.com you accept that you have read, understood and accepted the full terms & conditions presented below. If you choose not to abide by them please refrain from using our website. Registered address, Unit 13, Arena 14 Business Park, Charbridge Lane, Bicester, Oxfordshire, OX26 4SS you may contact us on this address for further information in regards to our products or by email on info@wedding-waistcoat.com

Payment

Full payment must be received by Wedding-Waistcoat before your order can be accepted by us. You will be notified via the email address you provided in the order process whether your order has been accepted. Our order acceptance creates a legally binding contact between Wedding-Waistcoat and yourself. Goods made to your order, which cannot be cancelled once you have received email confirmation that your order has been accepted. Accepted payment method is Paypal only.

Prices

The prices quoted are those ruling at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax. Orders with delivery address abroad will be charged a delivery cost which will be stated clearly before the payment process.

Cancellation

Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your order within a period of 14 days. The period of 14 days begins on the day you receive your goods. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made to your order.You must inform us of your wish to cancel in writing by letter within a period of 14 days. The period of 14 days begins on the day you receive your goods. You must take reasonable care of the goods and not use them. We need your goods returned to us withing this 14 day period with the returns form filled in from our website or similar form completed with order details filled in. If you have received goods before you cancel your contact then you must return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. If in the event you cancel your contact however your order has already been processed and dispatched you must not open the goods upon receipt and must send them back to us at your own cost and risk to our returns department address. This can be found on the bottom right hand side of the homepage.

No refunds will be issued on items made to your own specification or made to order. Returned items which are not in new or unused condition may not be credited to your account unless they are faulty.

We reserve all rights to cancel the contact between us if it is found to be the case that either we have insufficient stock to deliver the goods you have ordered or we do not deliver to your area. If in the event that we do cancel your contact we will notify you by email, and you will receive a re-credit to your card as soon as possible, within 30 days of your order being placed.

We will not be obliged to offer any additional compensation for disappointment suffered.

Delivery

Standard
Delivery will be made to the address specified by you. Please note that our standard delivery of products is within mainland UK. We do our best to secure a standard free (UK) Royal Mail 1st class recorded delivery within 1-3 working days of the date of dispatch. Once items have been delivered to you will become to owner of the goods you have ordered. At this point they will be held at your own risk and we will be not being liable for their loss or destruction.

International delivery
Any order placed outside the UK mainland will be dispatched with the Royal Mail 1st Class International Tracked Service as standard allowing delivery in Europe within 1-7 days and to the Rest of the World within 3-14 days.

Incorrect goods

Upon receipt of your order you discover that the items you have received are incorrect, damaged, defect or if you have received the incorrect quantity, please notify us via email to info@wedding-waistcoat.com In the event of non-delivery of goods please contact us after 10 working days, where you will have the choice to accept the following:

Resend a non-delivery.
Refund you for the item that is missing in the order in which ever way we choose including credit note.

Sometimes unfortunately items you have order may be out of stock and you will be sent a suitable alternative item, at an equal value or greater. We can only apologize for the inconvenience of the original ordered item for being out of stock. We will be unable to be held responsible for return postage of these alternative items.

Acts of god and events beyond our control

Wedding-Waistcoat has no liability to you for the failure to deliver goods you have ordered or any delay in delivery by any event or circumstance beyond our control, including but not limitation to; strikes, lock-outs, other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Returns

If you wish to arrange for goods to be returned, please contact us at info@wedding-waistcoat.com prior to sending the ordered items back. Once we receive the returned product, we will replace or refund as required. The correct returns address Unit 13, Arena 14 Business Park, Charbridge Lane, Bicester, Oxfordshire, OX26 4SS.

We aim to process refunds within 30 days of receiving the returned item(s)

Please note:

Goods must be returned in good condition, carefully repacked in the original packaging undamaged and unworn.
We strongly recommend that you request and retain proof posting for any items returned.
We will not reimburse post & packaging costs that you incur when returning the items.
On occassion items not meeting the terms and conditions will be issued with a credit note or sent back to the individual.

Returns that we have been notified after 14 days of receipt will only be able to exchange for another size, or colour. As a customer you will be entitled to one free exchange per order, meaning you will not need to pay for the item to be sent back out to your delivery address on a standard economy delivery 10-14 days. An exchange will happen once the unwanted item(s) has been received which you will be responsible for the postage cost and ensuring the item is safely received. In the event that you would like to exchange an item after you have used the one free exchange we will contact you with postage cost quotes which you will be able to choose which one you would like to pay for. Payment can be made over the phone on 01869360444. If you would like a quicker exchange we can offer you a 48 hour delivery which is a further £6.99. The one free exchange offer is unfortunately unavailable to customers with delivery addresses outside UK mainland, you the customer will be contacted with postage quotes once an item has been received safely. Unfortunately once an exchange item has been sent we will no longer be able to issue to refund if the item was to be returned again.

Wedding-Waistcoat reserves the right to refuse and return if any of the conditions above are not met.